General Responsibilities
You must provide accurate information when booking our services. This includes your contact details and the specifics of the cleaning required. If any changes occur, you must inform us promptly to avoid any misunderstandings or scheduling conflicts.
Service Availability
We may not be able to accommodate all requests due to scheduling limitations. You may not assume that a service is available unless confirmed by our team. It is your responsibility to check availability before making any arrangements.
Access to Property
Cancellation Policy
You may cancel or reschedule your appointment, but you must do so at least 24 hours in advance. Failure to provide adequate notice may result in a cancellation fee. We do not offer refunds for missed appointments without prior notice.
Liability Limitations
We do not accept liability for any damage to property that occurs during the cleaning process unless it is due to our negligence. You must inform us of any fragile or valuable items that require special attention. We recommend securing such items before our arrival.
Health and Safety
You must disclose any health or safety concerns that may affect our staff during the cleaning process. This includes, but is not limited to, pets, allergies, or hazardous materials. We reserve the right to refuse service if we believe the environment poses a risk to our team.
Contact Information
For any inquiries or concerns regarding our services, you may contact us at [email protected]. We encourage you to reach out with any questions to ensure clarity and satisfaction with your experience.